Returns, Exchanges, Adjustments

Returns

We want you to love our products as much as we do. If for any reason you are not completely satisfied with your purchase, please let us know and we will gladly replace or refund your purchase. All returns must be made online. No in-person returns will be accepted.

To start a return visit: 
https://thinkroyln.returnly.com/

Start the return process here

Return Policy: 

All merchandise purchased at full retail price is eligible for a full refund, shipping not included. It must be returned within 15 days of receipt. For any and all returns please visit https://thinkroyln.returnly.com/ Returns can only be made online following this link. In person returns and returns that are not made via the provided link will not be accepted. Used items and incomplete returns, including any missing straps will not be credited for a full refund.  

Holiday Return Policy: 

Gifts purchased for the holiday season from 11/01/2022 thru 12/24/2022 are eligible for return, exchange or store credit via a gift card until 1/13/2023.  The value of the return is the value of the purchase. Returns for a refund can only be provided to the purchaser and the original format of payment. Shipping of returns is the responsibility of the sender /customer. Exchanges, credits(or gift card) and returns are issued once the return is received.Items purchased as Final Sale and/or Flash Sales (ending in .90) are final and not available for return or exchanges. Exceptions to this are subject to a re-stocking fee. 

Please note:

    • Items purchased at final sale including the flash sale are not available for returns or exchanges. Exceptions will are subject to a re-stock fee.
    • Returns and exchanges are available on most purchases.  Selected promotions may state final sale on our website and/or in our advertising. Final sale items cannot be returned or exchanged.

    • As we provide free shipping on standard shipped order over $100, the cost of those returns and exchanges ($15 fee) shipped back is the customer's responsibility.

    • If the customer has paid for shipping (orders under $100) Think Royln will take care of return shipping cost.

    • Any and all items that have been laundered, worn, or altered in any way cannot be accepted for exchange or credit.

    • Items returned without original tags and packaging will not be accepted for refund. 

    • Items returned that have be worn and used will not be accepted for a refund. 

    • Items that are returned not complete, including missing straps will not be accepted for a refund.

    • All merchandise purchased at a full retail price is eligible for a full refund, shipping not included. It must be returned within 15 days or receipt. Returns will not be accepted without a Return Authorization. 
    • Processing of returns is complete 7-14 business day post delivery of the return.
    • We are not liable for lost packages without tracking.
    • Think Royln is not liable for exchanges or returns sent without a return form enclosed.

    We make mistakes sometimes 
    Hey, we’re not perfect (but we try)! If we’ve sent you the wrong item please contact immediately through e-mail at customerservice@thinkroyln.com or to start a return, please visit https://thinkroyln.returnly.com/